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How Apollo Munich Health Insurance Harassed Us

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So, my father underwent a major surgery recently at Sparsh Hospital in Bengaluru, a large tumor-like thing in the head was discovered in a scan. The photos you see above are after 10 days of surgery (24/06/2017), we took him back to the hospital to remove the stitches. (He was discharged on 20/06/2017) He was admitted to the hospital on 12/06/2017 trusting the Apollo Munich insurance, as we were well aware that a major surgery like this is going to cost multiple lakhs.  The hospital's insurance department started the claim initiation and sent the necessary documents. From the day 1, the insurance company started to mess around. They sent the below response to the email. The hospital had already sent the Doctor's report stating his condition, consultation papers, and the documents related to the scans to Apollo Munich. The Doctor's report had also clearly mentioned that there's no past chronic illness. Yet, till the end, the insurance compa